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Terms of Service

Last updated: May 14, 2026

1. Agreement to Terms

By accessing or using OrchestrAI ("Service", "we", "us", or "our"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, do not access or use the Service. These Terms constitute a legally binding agreement between you and OrchestrAI.

2. Changes to Terms

We reserve the right to modify these Terms at any time. If we make material changes, we will notify you by posting the updated Terms on this page with a new "Last updated" date and, where appropriate, through the Service or by email. Your continued use of the Service after any changes indicates your acceptance of the revised Terms.

3. Description of Service

OrchestrAI provides an AI-powered platform for orchestrating software engineering tasks, including but not limited to code generation, infrastructure management, deployment automation, and agent-based workflows. The Service is provided on an "as is" and "as available" basis.

We do not guarantee that the Service will be uninterrupted, timely, secure, or error-free. We reserve the right to modify, suspend, or discontinue the Service (or any part thereof) at any time without notice.

4. User Accounts and Eligibility

To use certain features of the Service, you must create an account. You agree to provide accurate, current, and complete information during registration and to keep your account information updated. You are solely responsible for safeguarding your account credentials and for all activities that occur under your account.

You must be at least 18 years old and capable of forming a binding contract to use the Service. By using the Service, you represent and warrant that you meet these requirements.

We reserve the right to suspend or terminate your account if any information provided is inaccurate, false, or incomplete, or if you violate these Terms.

5. Payment, Subscriptions, and Refunds

5.1 Billing. Certain features of the Service require payment. All fees are stated in U.S. dollars and are non-refundable except as expressly provided in these Terms or required by applicable law. You authorize us to charge your chosen payment method for all fees incurred.

5.2 Subscriptions. Subscription plans automatically renew unless cancelled before the next billing period. You may cancel your subscription at any time through the billing settings in your account or by contacting us. Cancellation takes effect at the end of the current billing period.

5.3 7-Day Trial Refund. New paid subscriptions and credit top-up purchases are eligible for a partial refund within seven (7) calendar days of the purchase date ("Trial Period"). The refund amount is calculated proportionally based on unused credits:

  • For subscription plans: Refund = amount paid × (unused monthly credits / total monthly credits).
  • For credit top-ups: Refund = amount paid × (unused top-up credits / total top-up credits).
  • The maximum refund is capped at the actual discounted amount paid (including any promo codes applied).
  • If all credits have been used, no refund is available.

To request a refund during the Trial Period, use the refund feature in your billing settings or contact support. We reserve the right to deny refund requests that appear fraudulent, abusive, or outside the Trial Period.

5.4 Promo Codes. Promo codes and discounts may be offered at our discretion. They are subject to expiration dates, usage limits, and applicable plan restrictions. Promo codes cannot be combined unless explicitly stated. Refunds for purchases made with promo codes are capped at the net amount actually paid after the discount.

5.5 Price Changes. We may change our fees at any time. Price changes for subscriptions take effect at the start of the next billing period. We will provide reasonable advance notice of material price increases.

6. Acceptable Use Policy

You agree not to use the Service to:

  • Violate any applicable law, regulation, or third-party rights.
  • Transmit any viruses, malware, or other harmful code.
  • Attempt to gain unauthorized access to the Service, other users' accounts, or our systems.
  • Interfere with or disrupt the integrity or performance of the Service.
  • Engage in automated scraping, data mining, or excessive API usage beyond reasonable limits.
  • Generate, distribute, or store content that is illegal, infringing, defamatory, harassing, or otherwise objectionable.
  • Use the Service to develop competing products without our prior written consent.

We reserve the right to investigate and take appropriate legal action against anyone who violates this policy, including removing content, suspending accounts, and reporting violations to law enforcement.

7. Intellectual Property Rights

7.1 Our IP. The Service, including all software, designs, logos, trademarks, text, graphics, and underlying technology, is owned by us or our licensors and is protected by intellectual property laws. These Terms do not grant you any right, title, or interest in the Service or our intellectual property.

7.2 Your Content. You retain ownership of any code, data, or materials ("User Content") you submit to the Service. By submitting User Content, you grant us a limited, non-exclusive, worldwide, royalty-free license to use, reproduce, modify, and display your User Content solely for the purpose of operating and improving the Service.

7.3 AI-Generated Output. Output generated by the Service's AI agents ("Output") is provided to you. To the extent permitted by law, we assign to you all rights, title, and interest we may have in such Output. You are solely responsible for reviewing, testing, and validating any Output before use in production environments. We make no representations or warranties about the accuracy, completeness, or fitness for purpose of any Output.

8. Confidentiality and Data

We take reasonable measures to protect your data, but we cannot guarantee absolute security. You acknowledge that internet transmissions are inherently insecure and that no method of electronic storage is 100% secure. Your use of the Service is at your own risk.

Our collection and use of personal data is governed by our Privacy Policy, which is incorporated by reference into these Terms.

9. Third-Party Services

The Service may integrate with or link to third-party services (e.g., cloud providers, version control systems, payment processors). Your use of such third-party services is governed by their respective terms and policies. We are not responsible for the availability, accuracy, or practices of any third-party services.

10. Disclaimer of Warranties

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, SECURE, OR FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS.

AI-GENERATED OUTPUT MAY CONTAIN ERRORS, BUGS, SECURITY VULNERABILITIES, OR INACCURACIES. YOU ACKNOWLEDGE THAT ANY CODE, CONFIGURATION, OR OTHER OUTPUT PRODUCED BY THE SERVICE MUST BE REVIEWED, TESTED, AND VALIDATED BY QUALIFIED HUMAN REVIEWERS BEFORE DEPLOYMENT TO PRODUCTION ENVIRONMENTS. WE ARE NOT LIABLE FOR ANY DAMAGES ARISING FROM YOUR RELIANCE ON OR USE OF AI-GENERATED OUTPUT.

11. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL ORCHESTRAI, ITS DIRECTORS, EMPLOYEES, PARTNERS, AGENTS, SUPPLIERS, OR AFFILIATES BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING WITHOUT LIMITATION LOSS OF PROFITS, DATA, USE, GOODWILL, OR OTHER INTANGIBLE LOSSES, RESULTING FROM:

  • Your access to or use of (or inability to access or use) the Service.
  • Any conduct or content of any third party on the Service.
  • Any content or Output obtained from the Service.
  • Unauthorized access, use, or alteration of your transmissions or content.
  • Errors, mistakes, or inaccuracies in the Service or Output.

IN NO EVENT SHALL OUR TOTAL LIABILITY TO YOU FOR ALL CLAIMS EXCEED THE AMOUNT YOU HAVE PAID TO US IN THE TWELVE (12) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO LIABILITY, OR ONE HUNDRED U.S. DOLLARS ($100), WHICHEVER IS GREATER. THIS LIMITATION APPLIES REGARDLESS OF THE FORM OF ACTION, WHETHER IN CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY, OR OTHERWISE.

12. Indemnification

You agree to indemnify, defend, and hold harmless OrchestrAI and its affiliates, officers, directors, employees, and agents from and against any and all claims, liabilities, damages, losses, costs, and expenses (including reasonable attorneys' fees) arising out of or in any way connected with your access to or use of the Service, your violation of these Terms, or your infringement of any intellectual property or other rights of any person or entity.

13. Termination

We may suspend or terminate your access to the Service at any time, with or without cause, with or without notice, effective immediately. Upon termination, your right to use the Service ceases immediately. Provisions of these Terms that by their nature should survive termination shall survive, including but not limited to intellectual property rights, disclaimers, indemnification, and limitations of liability.

14. Governing Law and Dispute Resolution

These Terms shall be governed by and construed in accordance with the laws of the State of Delaware, United States, without regard to its conflict of law provisions. Any dispute arising from or relating to these Terms or the Service shall first be addressed through good-faith negotiation. If the dispute cannot be resolved through negotiation, it shall be resolved exclusively through binding arbitration in Delaware, in accordance with the rules of the American Arbitration Association.

15. Severability

If any provision of these Terms is held to be invalid, illegal, or unenforceable by a court of competent jurisdiction, such provision shall be modified to the minimum extent necessary to make it valid and enforceable, or if not possible, severed from these Terms, and the remaining provisions shall continue in full force and effect.

16. Entire Agreement

These Terms, together with our Privacy Policy and any other policies referenced herein, constitute the entire agreement between you and OrchestrAI regarding the Service and supersede all prior agreements, understandings, and communications, whether written or oral.

17. Contact Us

If you have any questions about these Terms, please contact us at:

Email: legal@orchestrai.com